4 Signs Your Streaming Is Still Stuck in 2020

Back in 2020, funeral homes had to move fast. Almost overnight, streaming went from optional to essential. With little time and limited tools, many teams scrambled to make it work - setting up phones, juggling hardware, and hoping the Wi-Fi would hold.

It wasn’t easy. And when things went wrong, it was the directors who had to deal with the calls and complaints.

If your setup hasn’t changed since then, you might still be carrying the scars of that time. We call it post traumatic streaming disorder,  and it’s more common than you think.

Some directors still flinch at the thought of setting up a stream. But staying stuck in that survival mode isn’t helping anyone. Not your team. Not your families. And definitely not your bottom line.

Here are the signs your streaming setup is still frozen in 2020, and why it matters.

1. You’re Not Charging for Streaming

If you’re still offering streaming for free, or avoiding the pricing conversation altogether, you’re giving away value.

Families today expect streaming to be offered. But they also understand that professional services come with a price. The issue isn’t that they won’t pay. It’s that many homes still don’t feel comfortable charging for something don’t feel they can stand behind or they have always given away.

That’s where your setup matters. A reliable, high-quality streaming experience is something you can include in your base packages or bundled tiers without hesitation. It helps the family feel like they received a complete, modern service.

If your current solution makes you nervous to charge, that’s the real problem.

2. You Think Streaming Was Just for COVID

This is a big one. If you think streaming is only for guests who can’t attend, or worse, that it’s no longer necessary, you’ve missed what it’s actually become.

Yes, streaming is still essential for those who can’t be there in person. But some of the greatest value is for those who were.

Streaming today is about the record. The ability to return to the service. To rewatch the eulogy. To hear what someone said when you were too overwhelmed to take it in.

Someone recently shared with me their regret. Their brother gave a moving eulogy at their mother’s funeral. Heartfelt and unexpected, with stories they’d never heard before. But in the emotion of the day, remembering it is a blur. They said, “I wish I could listen to it again. I know there were things said in that moment that I’ll never get back.”

When done well, streaming becomes a keepsake. One families can return to, share with others, and hold onto in the years ahead.

If you’re still treating it like a temporary patch from a past crisis, you're not seeing what it is now. It's a core part of how families experience and remember the service.

3. Your Stream Is Just One Long Video

If your stream is still a static start-to-finish video, you’re not giving families something they can actually use.

Most guests don’t rewatch the whole thing. They want to find specific moments, the tribute, the poem, the story that mattered. But without navigation, they’re stuck dragging the scrubber back and forth, guessing.

That’s not a good experience. And it doesn’t reflect the care you put into the service itself.

With chapter-style navigation, key moments, and captions built in, families can actually return to what matters, without frustration. That turns a passive recording into a real keepsake. And gives your home something you can be proud to deliver.

4. You’re Still Treating Streaming Like a Tech Task

If your directors still get tense at the idea of setting up a stream, it’s a sign your system hasn’t caught up.

Modern streaming doesn’t need to be fiddly. It shouldn’t be a distraction. It should run in the background, automation, integrations, and support that take the pressure off your team.

With tools like one-click setup inside platforms like Tukios, Passare, Firehawk and others, and full guest support handled for you, streaming becomes something in the background, not another thing to manage.

If your team still dreads it, that’s not normal anymore. That’s a sign you’re overdue for an upgrade.

Time to Move Forward

If any of these sound familiar, your streaming setup isn’t just outdated. It’s holding your business back.

Streaming in 2026 should be simple and something you’re proud to offer. It should support your pricing and reflect the level of care you give in every other part of your service.

Streaming funerals is now a safe space for you and your team. The tech works. The experience is better. And the result is something families truly value.